Terms & Conditions

Terms & Conditions

Company Name: Forwardstep Sdn. Bhd.

Email: admin.forwardstep@gmail.com

Company Address:No. 83, SS 23/5 Taman SEA, 47400 Petaling Jaya, Selangor, Malaysia

DBA:

1. Acceptance of Terms

   By accessing our website or using any of our services, you agree to comply with these Terms & Conditions. If you do not agree, you should not proceed with using our platform or services.

2. Eligibility Criteria

   To use our services, you confirm that:

   • You are at least 18 years old, or have permission from a parent or legal guardian
   • You provide accurate and up-to-date personal and payment information
   • You are not restricted from using such services under applicable laws or game publisher policies

3. Description of Services

   We provide digital gaming services aimed at enhancing your gameplay experience, including:

   • Game account boosting
   • Personalized coaching sessions

   These services are designed to improve performance and progression within supported games.

   All purchased points remain valid for 180 days from the date of purchase.

4. User Responsibilities

   When using our services, you agree to:

   • Maintain the confidentiality of your account credentials
   • Avoid violating the terms and conditions of the respective game
   • Refrain from any unlawful or abusive activities, including harassment or spamming

5. Orders and Payment Terms

   • Payment must be completed in full through our approved payment methods before any service begins
   • We reserve the right to decline or cancel any order at our discretion, particularly in cases of suspected fraud or policy violations
   • Payments are accepted in Japanese Yen (¥JPY) and US Dollars ($USD)

6. Refund Policy

   Refunds may be granted only in specific situations, including:

   • Purchased points were not credited to your account
   • Duplicate or accidental payments
   • Transactions identified as fraudulent or unauthorized

   Refunds will not be issued if:

   • Any part of the service has already been delivered or completed

   All purchased points are final and non-refundable except in the situations listed above. Bonus points are not eligible for refunds.

   To request a refund, contact us at admin.forwardstep@gmail.com with your Order ID and reason.

7. Account Access Requirements

   For certain services such as boosting, you agree to:

   • Provide temporary access to your game account when required
   • Avoid logging into your account during the service period unless instructed otherwise

8. Disclaimer of Affiliation

   • Vanguardelohub is not affiliated with, endorsed by, or connected to any game developers or publishers
   • All trademarks, game titles, and related materials remain the property of their respective owners

9. Limitation of Liability

   To the fullest extent permitted by law, we shall not be held responsible for:

   • Any indirect or consequential damages
   • Account suspensions or bans imposed by game providers
   • Loss of data or in-game progress during service delivery

10. Suspension and Termination

    We reserve the right to suspend or terminate access to our services if a user violates these Terms & Conditions.

11. Intellectual Property Rights

    All content, branding, and materials available on our website are owned by Forwardstep Sdn. Bhd. or licensed to us. Any unauthorized use, reproduction, or distribution is strictly prohibited.

12. Changes to Terms

    We may update or modify these Terms & Conditions at any time. Continued use of our services after updates indicates your acceptance of the revised terms.

13. Governing Law

    These Terms & Conditions are governed by and interpreted in accordance with the laws of Malaysia.

14. Billing Statement Description

    Charges for services purchased through our website may appear as a specific descriptor on your credit card or bank statement.

Note: Charges for services purchased through our website will appear as "" on your credit card or bank statement.